Person Specification

Education and qualifications

• Degree level education.
• Relevant professional qualification in housing/business.

Experience, knowledge and understanding

• Successful strategic management of housing and resident-facing services at a senior level.
• Achievement of high levels of performance and results, demonstrating value for money and continuous improvement.
• Successful change management - people and processes.
• A strong understanding of regulatory, statutory and legal requirements in a housing services context.
• Working with, and reporting to, Boards.
• Working as part of the Executive Leadership Team to implement and deliver corporate strategy as well as housing services.
• Managed and motivated a staff team.
• Business planning, including turning strategies into actions and targets.
• Ability to analyse and understand financial information at a relevant level.
• Understanding of how IT systems can drive quality and efficient project and financial management.

Technical and professional skills

• Working knowledge of housing law.
• Working knowledge of leasehold services.
• Computer literate, with excellent knowledge of Microsoft Office.
• Use of bespoke IT systems, databases and spreadsheets.

Vision and drive

• Passionate about the aims of the organisation.
• Combines imagination and pragmatism.
• Demonstrates ability to innovate.
• Promotes and delivers positive change.
• Shapes the future direction of the organisation.
• Motivates and inspires others through a dynamic leadership style, inspiring the confidence of staff, peers and partners.

People

• Shows respect and consideration.
• Empowers and enables others.
• Builds effective working relationships, internally and externally.
• Recognises and values the contribution of others.
• Values and promotes a positive ‘people’ culture.

Communication

• Excellent communication skills.
• Listens, without making judgements or assumptions.
• Represents the organisation positively and professionally.
• Tailors communication to suit the audience.
• Negotiates effectively to achieve high performance.
• Facilitates effective communication throughout the organisation.

Planning

• Ensures strategies reflect the wider operating environment.
• Shows creativity and innovation.
• Ensures strategic priorities are translated into effective operational plans.
• Responsive to changing circumstances, emerging opportunities and challenges.

Performance

• Committed to excellence.
• Resilient in the face of obstacles.
• Encourages creativity and problem solving to achieve high performance.
• Promotes a continuous improvement culture.
• Promotes continuous learning.

Customer focus

• Committed to developing and delivering an excellent customer experience.

Equality and diversity

• Shows an appreciation of equality and the need to understand and respect diversity.

Other

• Able to travel throughout the area of operations.

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