Person Specification
Education and qualifications
- Degree level education.
- Relevant professional qualification in housing/business.
Experience, knowledge and understanding
- Successful strategic management of housing and resident-facing services at a senior level.
- Achievement of high levels of performance and results, demonstrating value for money and continuous improvement.
- Successful change management - people and processes.
- A strong understanding of regulatory, statutory and legal requirements in a housing services context.
- Working with, and reporting to, Boards.
- Working as part of the Executive Leadership Team to implement and deliver corporate strategy as well as housing services.
- Managed and motivated a staff team.
- Business planning, including turning strategies into actions and targets.
- Ability to analyse and understand financial information at a relevant level.
- Understanding of how IT systems can drive quality and efficient project and financial management.
Technical and professional skills
- Working knowledge of housing law.
- Working knowledge of leasehold services.
- Computer literate, with excellent knowledge of Microsoft Office.
- Use of bespoke IT systems, databases and spreadsheets.
Vision and drive
- Passionate about the aims of the organisation.
- Combines imagination and pragmatism.
- Demonstrates ability to innovate.
- Promotes and delivers positive change.
- Shapes the future direction of the organisation.
- Motivates and inspires others through a dynamic leadership style, inspiring the confidence of staff, peers and partners.
People
- Shows respect and consideration.
- Empowers and enables others.
- Builds effective working relationships, internally and externally.
- Recognises and values the contribution of others.
- Values and promotes a positive ‘people’ culture.
Communication
- Excellent communication skills.
- Listens, without making judgements or assumptions.
- Represents the organisation positively and professionally.
- Tailors communication to suit the audience.
- Negotiates effectively to achieve high performance.
- Facilitates effective communication throughout the organisation.
Planning
- Ensures strategies reflect the wider operating environment.
- Shows creativity and innovation.
- Ensures strategic priorities are translated into effective operational plans.
- Responsive to changing circumstances, emerging opportunities and challenges.
Performance
- Committed to excellence.
- Resilient in the face of obstacles.
- Encourages creativity and problem solving to achieve high performance.
- Promotes a continuous improvement culture.
- Promotes continuous learning.
Customer focus
- Committed to developing and delivering an excellent customer experience.
Equality and diversity
- Shows an appreciation of equality and the need to understand and respect diversity.
Other
- Able to travel throughout the area of operations.
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